FAQ

This section will be able to answer many of the most commonly asked questions. If you have a question that you do not see in the FAQs, please contact Customer Service at b2b@vitamin360.com

 

WHAT IS THE MINIMUM ORDER VALUE?

Minimum order value is net 200.00 €

CAN I SEE PRICES AND ORDER WITHOUT REGISTERING?

No. Because the site is for re-sellers only, European Union (EU) VAT regulations require every buyer or potential buyer to be registered. This is the only way we know which buyers are subject to VAT exemption, and which are not. Click on the “Registration” icon on the menu to start the registration process.

WHAT INFORMATION IS REQUIRED TO REGISTER?

Your company name, address, contact information, EU VAT number, name of the company owner and also the person authorized to place order on behalf of the company. There may also be a few questions about company background and ordering preferences.

NB: If you market your product under a trade name or website name that is different from the name of the incorporated company that has the registered EU VAT number, the company name indicated on the registration form should be that of the incorporated company, and NOT the trade name or website name.

WHAT IS AN EU VAT NUMBER?

When a product is purchased in the EU, it is subject to a sales tax known as value-added tax (VAT). If a company intends to re-sell the product, they can get an exemption from paying the VAT on purchases. In order to do this, the company must apply for, and obtain an EU VAT number from the local tax office. This identifies the company as a VAT exempt re-seller to the relevant tax authorities.

IF I DON’T HAVE A COMPANY, CAN I PURCHASE AS A PRIVATE INDIVIDUAL?

Unfortunately no. Because the site is for re-sellers only, you must have an incorporated company to purchase.

ARE THERE ANY OTHER DOCUMENTS REQUIRED BEFORE I CAN ORDER?

Yes. Prior to processing your first order, you must submit by e-mail to distribution@vitamin360.com, a clean PDF facsimile of your company REGISTER that is no older than six (6) months, as well as an IDENTITY document (eg: Passport, EU Identity Card) for the Managing Director and the person authorized to place orders for the company. The company documents must show the name of the person authorized to act on behalf of the company.

To prevent tax fraud, EU VAT regulations require us obtain and verify this data. You have to submit this information only once, at the time you place your first order. Vitamin360 Distribution keeps this information in the highest confidence, and does not share this information with any third parties whatsoever.

HOW CAN I REGISTER WITH AN EU VAT NUMBER IF MY COMPANY IS NOT IN THE EU?

You can register and buy if your company is not in the EU. At the time of registering, enter your company’s domestic tax identification number in the field for EU VAT number.

IF MY COMPANY IS NOT IN THE EU, DO I HAVE TO PAY TAX ON MY PURCHASE?

If product is being exported from the EU, it may be EU VAT exempt, but we are required to collect VAT on the purchase, and then we refund this amount to the customer once we receive documentary proof of export.

At the time of shipping, the product will be accompanied by an EU Export Clearance document. This document must be signed and stamped (ie: executed) by Customs officials at the EU point of exit and returned to Vitamin360 Distribution by the customer. Once we receive this properly executed document back, then we will refund the VAT paid on the purchase. The customer has the option of receiving the VAT refund as a wire to their designated bank account, or using the amount as a credit against future purchases.

It is the buyer’s responsibility to ensure this document is returned to Vitamin360 Distribution in a timely fashion. If we do not receive the properly executed export clearance document back, Vitamin360 Distribution cannot refund the VAT to the buyer.

ASIDE FROM EXPORT CLEARANCE DOCUMENT, ARE THERE ANY OTHER REQUIREMENTS FOR SHIPPING TO NON-EU BUYERS?

All requirements and responsibilities within the buyer’s country for import clearance, import taxes and duties, sanitary testing, health permits, marketing and distribution permits, and business licenses lies solely with the buyer. If you are a non-EU buyer, please ensure that you research the situation in your country thoroughly, and are prepared BEFORE you place your order, as Vitamin360 Distribution cannot be responsible if the buyer fails to receive a paid order because of customs and/or regulatory problems within the destination country.

CAN I BUY AND PAY FOR MY PURCHASE IN A CURRENCY OTHER THAN USD OR EURO?

No. At this time, Vitamin360 Distribution can only accept payment in USD or EUR.

WHAT IF THE EXCHANGE RATE BETWEEN USD AND EURO ON Vitamin360 Distribution IS DIFFERENT THAN THE USD VS EURO SPOT EXCHANGE RATE AT MY BANK?

The ratio between USD and EUR in our webshop is adjusted frequently, but it is impractical for us to adjust it constantly based on very short term changes in the foreign exchange markets. This, however, can work to the customers’ advantage. If it is more advantageous for you, at a particular time, to order and pay in USD, then do so. If it is more advantageous to order and pay in Euros, then you always have that option too.

I HAVE SENT MY PAYMENT FOR AN ORDER. HOW LONG BEFORE I RECEIVE MY PRODUCT?

Once your payment is received, we ship immediately, but delays can be caused by other factors. Sometimes bank wires can take several business days to show up in the recipient account. Weekends and holidays can delay this further. The transport company may have some delays for processing of paperwork.

If the shipment is destined for outside the EU, delivery times can vary depending on the location, size of the order, mode of delivery. Consult with your Account Representative.

We always try our best to get your order to you as quickly as possible, as your trust and your business are important to us. Any time you want to check the status of your order, contact your Account Representative.

CAN THE SHIPPING ADDRESS BE DIFFERENT THAN THE BILLING ADDRESS?

Yes. At the check-out, you can designate a shipping address for the order. This address does NOT have to match the billing address.

WHAT ARE THE SHIPPING ARRANGEMENTS?

There are several shipping options:

1. Customers are welcome to arrange and pay for their own shipping. Contact your Account Representative to arrange the pick-up with your transport company.

2. If you wish us to make the shipping arrangements, we will do so and the cost will be
added to your invoice. In this case

(a) If your order is less than 300 kgs, it will be sent by Courier, for an approximate cost.

(b) If your order is in excess of 300 kg, the shipping cost will vary depending on the size of the order and the destination. We will send to you a shipping quotation prior to completing your order, so you can decide if you want to use our shipping, or arrange your own.

(c) For orders outside of the EU, and for overseas orders, the shipping cost will vary depending on the size of the order, the destination, and the mode (air, surface, courier, postal). In this case contact your Account Representative for a quotation and to make arrangements.

3. You may be able to pick up your order yourself. This service may not be available to all buyers, so please contact your Account Representative to make arrangements.

WHAT IS VITAMIN360 DISTRIBUTION RETURN POLICY IF I RECEIVED DAMAGED OR DEFECTIVE PRODUCT IN MY ORDER?

We value your business, so customer satisfaction is important to us. If there is a problem with your order, or you are not satisfied with your product for any reason, please contact your Account Representative with details.

IS VITAMIN360 DISTRIBUTION ABLE TO PROVIDE DOCUMENTS FOR THE PRODUCTS IN MY ORDER?

Contrary to what many buyers believe, there is no readily-available, standard set of documents for products. Vitamin360 Distribution uses its best efforts to provide whatever document support may be required by individual customers, but the document support is not exhaustive, and it varies greatly depending on the brand and the country requirements. As such, Vitamin360 Distribution can make no specific representations or guarantees regarding documents. It is best to discuss your document requirements with your Account Representative at the time of placing your order.